SHIPPING FOR DO-IT-YOURSELF KITS
SELECTING GROUND SHIPPING
Please remember to allow 1-2 business days processing time before we ship your order. Also, we do not ship on weekends and they do not count in processing times. Business days are Monday through Friday only. If your address is residential, you are required to select the Home Delivery option. If you do not select the Home Delivery option and your order is shipped to a residential address, the additional charge for this service will be added to your order. Delivery times vary throughout the USA. Most locations are 5 business days or less.
SELECTING OVERNIGHT, 2ND DAY AND EXPRESS SAVER (3 DAY) SHIPPING
Selecting one of these options does not necessarily mean your order will arrive in 1, 2 or 3 days. Please remember to allow 1-2 business days processing time before we ship your order. Also, we do not ship on weekends and they do not count in processing times . Business days are Monday through Friday only. Express shipping will also only deliver Monday through Friday. Note: We will use the best shipping option available (air or ground) to get your order to you within the promised time frame.
SHIPPING FOR “WE ASSEMBLE” ORDERS
Your order will ship or mail after the turnaround time you select for the order. Turnaround time for regular orders is 2 weeks from the date you place your order. Turnaround time for rush orders is 4-5 business days from the date you place your order. (Please remember turnaround times may be extended if we do not receive your text, approval or guest list in a timely manner.)
MAILING SERVICE – MAILED DIRECTLY TO YOUR GUESTS OPTION
Bottles that are mailed directly to your guests are sent via the US Postal Service, First Class Mail. They are not trackable on our website tracking system as this is an option for Federal Express deliveries only. First class mail times vary around the country and from post office to post office. We suggest allowing upto 14 days for delivery to your guests from the date your bottles are mailed. USPS does not consider First Class Mail lost until 14 days from the date of mailing has passed. While we send out thousands of bottles each month, occasionally a bottle may be lost in the mail, as with any other mail. If this does occur and is not the result of an incorrect address, it is our policy to send a replacement to the same address free of charge.
SHIPPING TO YOU
Ground shipping: If your address is residential, you are required to select the Home Delivery option. If you do not select the Home Delivery option and your order is shipped to a residential address, the additional charge for this service will be added to your order. Delivery times vary throughout the USA. Most locations are 5 business days or less.
Overnight, 2nd day and Express Saver (3 day) shipping: Express shipping will only deliver Monday through Friday. Note: We will use the best shipping option available (air or ground) to get your order to you within the promised time frame.
HOW MUCH DOES SHIPPING COST?
When you enter your order, the website will give you costs for each shipping option. For international deliveries, if you do not select a shipping method, we will choose the least expensive for you. You do not need to enter a credit card to view this information. For the mailing service – directly to your guests option, postage cost is included in the price.
DAMAGED OR LOST SHIPMENTS
We are not responsible for shipments damaged or lost by Federal Express, USPS or any other carrier. We will do our best to assist you if this happens, but replacement items will incur new charges including shipping charges. For international shipments, the recipient is responsible for all customs charges or delays.
SIGNATURE FOR DELIVERY
We do not require a signature for delivery, but your local driver may do so. Delivery requirements are beyond our control and we are unable to take responsibility for any delay in delivery. If the driver leaves your package without a signature, we are not responsible for damage or theft of the package.
TRACKING
You may track your items shipped via Federal Express through our website. Orders mailed via USPS First Class Mail cannot be tracked.
RETURNS/REFUNDS/CANCELLATIONS/CHANGES
CANCELLATIONS/RETURNS
ALL cancellations and returns must receive an approved number from our office – no exceptions. No refunds will be issued for returned items without authorization. Please call us at 800-489-8048 to request a cancellation or return. No cancellations will be accepted via e-mail or fax.
CUSTOM PRINTED ITEMS
There is no refund and no return on any custom items after the design approval has been received. If you cancel before design work is complete, you will receive a 75% refund. Any custom order where no communication has been received for 30 days will be considered abandoned, and no refunds will be issued.
KITS
We do accept returns on do-it-yourself kits. Kits must be returned to us within 30 days of delivery date in unused condition with all items. For kits meeting these requirements, we will issue a refund minus shipping charges and a 25% restocking fee. We are unable to refund shipping charges or provide return labels for shipping. Please be aware that we do not accept partial returns.
REPLACEMENT ITEMS
Please inspect your order thoroughly upon receipt. If there is an item missing, please contact us at 800-489-8048 and we will ship out a replacement item immediately. You are required to contact us within 30 days of receipt of your order to obtain replacement items. We ship replacement items using the same method originally shipped. A customer may select to upgrade this method at their cost. We will not refund the initial shipping charge.
CHANGES
If you need to increase the quantity of your order, please let us know as soon as possible. We regret that we cannot lower the quantity of an order once it has been placed.
GOVERNMENT & GOVERNMENT SCHOOL ORDERS
We do accept PO’s from govenment schools and other government agencies. InvitationInABottle.com has skilled customer service agents who can assist you with your school, school district or other govenment needs. They are trained in all the programs available and therefore understand your needs. We understand the difficulties schools & govenment agnecies encounter to acquire funding for their needs; this is why InvitationInABottle.com offers the most aggressive pricing available for our customers in the educational field.
Note: A minimum purchase of $200 is required.
Send your PO to us:
Fax: (949) 480-1177
Email: support@invitationinabottle.com
If you need any help call 1-800-489-8048 or email support@invitationinabottle.com and our trained representatives will help you create the purchase order.
SATISFACTION GUARANTEE
Your satisfaction is our priority. When you order with InvitationInABottle, order with confidence. We take pride in providing top quality products and service at an affordable price.
Our product quality is utmost. You will get exactly what’s shown in the product pictures what’s described in the product descriptions. These are premium, custom invitations!
If you are ever not happy with the design we create for you when you get the email proof, we’ll keep them coming for free until we get it right.
Most of your products in the website include customization and are made to order. We have number of quality control measures in place. If something is ever amiss with the print quality or mistake from our side of your order, we’ll expedite, re-print and re-ship them to you FREE OF CHARGE!
